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About Us

ELLIOTT & BUNN

When deciding which Letting Agent to use to let and manage your most precious possession here are a few things to look for:

  1. Are they a Regulated Agency?
  2. Do they have Client Money Protection?
  3. Do they have enough experience?
  4. Do they Manage properties effectively?
  5. Is there a dedicated Client Account Manager?
  6. What is the arrears rate across the portfolio?
  7. What is their record on deposit disputes?
  8. Do they have good reviews and recommendations?
  9. Are the staff long term, reliable and themselves Landlords?
  10. How good are they at marketing?

So how does Elliott and Bunn look when placed against these criteria?

  • Are they a Regulated Agency?
    Elliott and Bunn are members of ARLA and we abide by their strict rules of membership that include having Professional Indemnity Insurance, accountancy checks and membership of the Ombudsman Scheme to ensure that clients are taking the minimum of risk when instructing Elliott and Bunn.

  • Do they have Client Money Protection?
    Elliott and Bunn have Client Money Protection, comply with the Data Protection Act, have all deposits protected by the Tenancy Deposit Scheme and are also members of the Haywards Heath and District Business Association and Landlord Zone.

  • Do they have enough experience?
    Elliott and Bunn celebrated 50 years of trading in 2013 and the combined experience of our staff is nearly 75 years.

  • Do they Manage properties effectively?
    All management calls are answered immediately during office hours, there is an emergency number where a senior staff member can be reached 24/7 and we have a team of recommended contractors who can attend quickly and economically to any management issue.

  • Is there a dedicated Client Account Manager?
    This refers to receiving rents, doing the accounts and remitting payments to landlords. This is dealt with solely by the office manager, Lynn Wilson, with 40 years experience.

  • What is the arrears rate across the portfolio?
    There are of course times when tenants are unable to pay the rent or choose not to. These events can be kept to a minimum, and rectified quickly, with good negotiating skills and regular contact with tenants. Long term arrears at Elliott and Bunn have averaged at less than 0.5%.

  • What is their record on deposit disputes?
    Elliott and Bunn registers all deposits with the Tenancy Deposit Scheme (TDS) or the Deposit Protection Service (DPS). In the 8 years since the scheme began we have had only 5 disputes registered for managed properties.

  • Do they have good reviews and recommendations?
    The best illustration of our good service to both Landlords and Tenants is that we retain customers year after year, including some from decades ago. Some tenants have been so pleased with how they were treated that they have moved on to becoming landlords themselves and instructed Elliott and Bunn.

  • Are the staff long term, reliable and themselves Landlords?
    Our key, full time, staff have been with us for at least 10 years and have vast experience of letting and property management. The current staff have an excellent range of skills and experience to meet all the needs of our clients and keep Elliott and Bunn at the edge of new IT innovations and up to date with all the latest regulations.

  • How good are they at marketing?
    Methods of marketing have changed drastically in the last 50 years and Elliott and Bunn have always kept up to date. Although we have selected appearances in local magazines nearly all our marketing is now web based. We have our own dedicated web site and your property will also appear on other leading property portals. Our comprehensive details show many photos, room sizes, floor plans and all have an energy performance certificate. We have a Twitter account, a Facebook page, QR Codes and are constantly researching better ways to promote your property.